FAQ

1. How long does order processing take?

  • Processing time: Orders are typically processed within 1–3 business days. During this time, we carefully prepare your products for shipment.
  • Delivery time: Once shipped, your order will arrive within 3–7 business days, depending on your location within the United States.

2. What is the total delivery time?

The total delivery time (processing + transit) is 4–10 business days.

3. How much does shipping cost?

We offer free shipping on all orders within the United States, regardless of the order value.

4. Can I track my order?

Yes, after your order has been shipped, you will receive an email with a tracking number and a link to monitor your shipment. This allows you to stay updated on the status of your package.

5. Do you offer international shipping?

Currently, we only ship to addresses within the United States. We plan to expand to international shipping in the future.

6. How can I return a product?

To return a product, please follow these steps:

  • You have 30 days from the date of delivery to return your item.
  • The product must be unused, undamaged, and in its original packaging.
  • Contact us at info@jevalin.com with your order number and the reason for the return.
  • Return shipping costs are the responsibility of the customer unless the product is defective or damaged.

7. Can I exchange a product?

We do not offer product exchanges. If you wish to receive a different product, please return the original item (if eligible) and place a new order.

8. What should I do if my product is damaged or defective?

If your product is damaged or defective:

  • Contact us immediately at info@jevalin.com.
  • Provide photos of the damage, your order number, and a description of the issue.
  • Our team will assist you in resolving the problem, including processing a return or replacement if necessary.

9. How can I contact customer service?

Our customer service team is available:

We respond to inquiries within 24 hours.